Kardec Group customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
office@kardec.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- IP addresses
We collect or use the following information for research or archiving purposes:
- Names and contact details
We collect or use the following information to comply with legal requirements:
- Financial transaction information
We collect or use the following information to General contact list:
- Names and contact details
- Identification documents
- Marketing preferences
- IP addresses
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goodsare:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
Our lawful bases for collecting or using personal information for General contact list are:
- Consent
Where we get personal information from
- People directly
How long we keep information
- All details require for Gift Aid claims are kept for a maximum of 5 years
- All other contact details are kept until requested to be removed from our mailing lists and contact groups
Who we share information with
Other organisations
- Organisations we need to share information with for safeguarding reasons
- Financial or fraud investigation authorities
- Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 April 2024